Las Vegas Shuttles Corporation

If you need to travel, let this be your last alternative. In my experience, they are very attentive professionals in the office, but on the bus it is another story, the driver stops many many times to buy soda or go to the bathroom, they turn on the A/C. At the lowest only for the driver, I traveled with my aunt. We were in the middle of the bus and I was sweating and my aunt couldn't stand her blood pressure problems anymore. She begged the driver to please open the windows if he didn't want to turn up the air conditioning, but they ignored her. The other passengers also complained but the driver did nothing. The trip that was supposed to last from 3 to 8:40pm ended up being a trip from 3:30 to 11:15 pm.

I took a Flix bus out to California from Las Vegas to visit my family as our vehicle is out of commission. I got there okay but then Flix kept canceling and making me reschedule and canceling over and over so this was the only service available for me to get home. I was a little weary looking at the reviews. Aside from being an hour late to pick up (traffic WAS bad and it was a Friday), I was pleasantly surprised. The drivers were very polite and professional, it was a comfortable enough ride, plenty of stops for rest and bathroom breaks, I feel like the drivers also went above and beyond to help me as I was traveling alone with a toddler. I would use this service before I would use any charter bus service. Even though they were late, at least they actually picked us up and got us home safely. Reading some of these other reviews is really confusing to me, because there were multiple drivers who rotated every hour or so, so that no one got distracted or tired. The air conditioning worked just fine, it was over 100° in California today and the ride was comfortable for me and my toddler. I can't really fault them for being late. I honestly can't complain about one thing.

That's the worst experience... I call the office to ask to wait for us ( my Old parents and I) five minutes and they say it was Ok. At the time to get there the driver was on the shuttle laughing and saying to us "good bye"... The girl on the front desk never came to refound or giving me an option to not lose the money... People who works there is inaccessible!

If I could give this company zero stars, I would. My experience started out fine with an average bus ride from El Monte to Las Vegas, nothing out of the ordinary. However, my problems started when I went for my trip back to El Monte. My sister and I were running late, which is entirely out fault, I will admit that!! We were not going to catch the shuttle in time at the Las Vegas shuttles address so we called a representative to see what our options were. This is when we were told we could catch the shuttle at Tropicana. I asked for the address since there are multiple drop off sites at Tropicana and the representative put me on hold to get the address. I was on hold for about 7 minutes during which we are zooming to Tropicana to get closer when suddenly, the call is disconnected. We tried numerous attempts to get reconnected with the agent, but to no avail. Our calls kept getting hung up on or just not going through at all. We called three different numbers, all of them with the same outcome: no response. My sister got in touch with another representative who told her the same thing: We could meet the shuttle at Tropicana and board there, but when asked which pickup spot, my sister was hung up on as well. We continuously tried to call the shuttle service while driving towards Tropicana in a futile attempt to catch this bus. We are beyond mad because getting the address to us would have been one of the easiest tasks a person could do and yet they made it seems like the impossible. I do not understand why we couldn’t get a hold of a representative after called at least 10 times on four different numbers, but what I do know is that I will never be booking with this company again and I suggest no one else does as well. I would rather pay the extra 11 dollars and book with Los Limousines located on 1100 South Main Street. I hope this review helps people realize that the customer service here is extremely lacking and not worth the trouble as teaching a monkey to answer phone calls is easier than getting through to a representative.